Terms & Conditions, Privacy & Cookie Policy

Cookie Policy

Like most websites, this site uses cookies

By using this website (moss-grove.co.uk), you agree that cookies will be placed on your device. These cookies are from trusted third parties in order for our shopping cart system to function properly and also to help gather information on which areas of this site are most interesting and how they perform in search engines. These cookies do not contain any sensitive information that can uniquely identify you as a person.

A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser for analytics on how well this website is performing.

Each cookie could be stored by your browser on your computer's hard drive. The information obtained from the cookie will be used to remember items you place in your shopping basket, to track your shopping session progress and may also be used to improve the website's usability and for marketing purposes.

Cookies Set by Many Thanks

None of these record any personally identifiable information about our visitors.

First Party Cookies (placed by Many Thanks)

Google Analytics
We use Google’s Analytics software to monitor user behaviour in order that we can identify on-site issues and keep delivering content that is of interest to our visitors.

Third Party Cookies (placed by others)

Facebook Like Button
The Facebook Like Button used on this site uses cookies in order to help show you a personalized experience on this site as well as Facebook, to help maintain and improve Facebook's service, and to protect both you and Facebook from malicious activity. Facebook deletes or anonymises it within 90 days, and does not sell it to advertisers or share it without your permission.

Woopra
The contact form on this website tracks how often customers use their products in order to help improve functionality.

Most web browsers allow you to refuse to accept cookies

The AboutCookies.org website contains comprehensive information on how to do this on a wide variety of browsers. This website is not associated with Many Thanks and therefore we are not responsible for their content.

Please be aware that restricting cookies will have a negative impact upon the usability of many websites, including this one. For example, you may have difficulties logging in to an account or buying products from our shopping site.

Our Contact details:

Thanks Again
Many Thanks, 3 The Cross, Mauchline, Ayrshire, KA5 5DA , Scotland
Phone: +44 (0) 1290 550660
Email: carol@thanks-again.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept online payments through PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. PayPal accepts all major credit cards, including Master Card, Visa, Amex and Switch.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All products are sent using Royal Mail recorded Post. Any orders over £40.00 will also be covered by insurance.
The shop offers a choice of sending by First or Second Class postage (all items over 750g can only be sent by Royal Mail First class Post.) All items will be appropriately packages to ensure they arrive an acceptable condition.

Delivery Schedule

In general all orders will be dispatched on a Friday, however we will make exception should you require. Simply email us with the special request.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We are currently not VAT registered.

Credit Card Security

We accept online payments through PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant

Guarantee

All items are quality checked prior to dispatching in the appropriate packaging and postage.

Reaching Us

If you need to reach us, please email us using the link on the contact page, alternatively, you can call on (International +44 (0) 1290 550660 or write to us at Thanks Again, Many Thanks, 3 The Cross, Mauchline, Ayrshire, KA5 5DA, Scotland.

Privacy Policy

Thanks Again do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this website only for session tracking purposes in line with standard e-commerce requirements and analytical usage by EKM Powershop and Google Analytics. We do not collect any other information over and above the absolute minimum requirements for operating an e-commerce website and analysis to enhance our website optimisation.

Returns Policy

Thanks Again must be advised of any damaged item within two working days of receipt. These items must be returned to us before refund or exchange.

Returned items may be accepted within seven days of receipt, however postage charges will be incurred by the customer. Prior agreement with Thanks Again is imperative in order to secure item refund.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm